Emergency Repairs

When Things Go Wrong – What To Do In Case Of An Emergency?

Should you encounter an urgent issue please contact your property manager immediately.

Send a text message and email with your "name, property address and photos of the urgent repair".

For support after hours in an emergency contact:   

Joseph 0402 689 972 -  joseph@haus.com.au

Urgent repairs in rental properties:

Under the Residential Tenancies Act 1997, urgent repairs in a rental property fall under the following categories:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase.

Non-urgent repairs:

Under the Residential Tenancies Act 1997, a non-urgent repair is any repair that falls outside the definition of an urgent repair.

• It is the landlord's responsibility to ensure a rented property is maintained in good repair.
• If a tenant or resident requests non-urgent repairs, the landlord must respond promptly.
• All repairs are the landlord's responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.
• Tenants and residents must continue paying rent when they are waiting for repairs to be done.
• It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.

For more information regarding Urgent Repairs and general maintenance go to www.consumer.vic.gov.au or contact Consumer Affairs Victoria on (Ph) 1300 55 81 81.

In relation to urgent maintenance only, if you are unable to contact your Property Manager or Owners Corporation Manager, we request that you contact our Property Maintenance Department as follows:

For all non-urgent repairs, please send an email to haus@haus.com.au  with details of the maintenance issue or complete the Maintenance Request form.

Please note:

• If maintenance that is organised directly by the Tenant - does not fall under an urgent maintenance category as listed above; or reasonable attempts to contact your Property Manager are not made, the Tenant may be liable for payment of invoices.
• If you are unsure about a request - also refer to your rental agreement and contact your property manager.